Privacy Policy

Effective Date: 9/06/25

At Coached by Mendes, we are committed to protecting your personal information and respecting your privacy. This Privacy Policy outlines how we collect, use, and safeguard your data when you use our website, services, and mobile application.

By accessing our services, you consent to the practices described in this policy.

1. Who We Are

Coached by Mendes ("we", "us", or "our") is a personal coaching business offering digital fitness plans, online coaching, and access to a members-only coaching app. Our website (www.coachedbymendes.com) is used for information, purchases, and communication regarding our services.

2. What Information We Collect

We may collect and process the following information:

2.1 Personal Information

  • Full name

  • Email address

  • Billing address

  • Payment information (processed securely via third-party providers)

  • Health-related information voluntarily provided in questionnaires or consultation forms

  • Information submitted via contact forms or social media

2.2 Technical Data

  • IP address

  • Browser type and version

  • Time zone settings

  • Device type and operating system

  • Website usage data via cookies and analytics tools

3. How We Use Your Information

We use your information to:

  • Create and manage your account

  • Provide access to your training plans and coaching app

  • Deliver customer support

  • Send service updates or confirmations

  • Process payments and manage subscriptions

  • Send marketing emails (only if you opt in)

  • Improve website and app performance

4. How Your Data Is Stored and Shared

Your data is stored securely and is only accessible to authorised personnel. We do not sell or share your personal information with third parties for marketing purposes.

We may use trusted third-party services (such as payment processors or email marketing platforms) to operate our business. These providers have access to the necessary information to perform their services but are required to maintain confidentiality and use data only for the intended purpose.

5. Access to the App

Access to the members-only area of the Coached by Mendes app is granted only after manual creation of your account by our team. This process requires your email address and full name. Login credentials are sent to you privately via email.

6. Cookies and Analytics

Our website uses cookies and third-party analytics tools (such as Google Analytics) to understand how visitors interact with our site. You can adjust your cookie settings through your browser preferences.

7. Marketing Communications

You may receive occasional emails regarding new programmes, discounts, or updates — only if you have opted in to our mailing list. You can unsubscribe at any time by clicking the “unsubscribe” link in any email.

8. Your Rights

You have the right to:

  • Request access to the personal data we hold about you

  • Request correction of inaccurate information

  • Request deletion of your data (where legally permissible)

  • Withdraw consent to marketing communications at any time

  • File a complaint with a relevant data protection authority if you believe your data is being misused

To request any of the above, please contact us directly.

9. Data Retention

We retain your personal information only for as long as necessary to provide our services and comply with legal obligations. Inactive accounts may be deleted after 12 months of inactivity unless otherwise requested.

10. Children's Privacy

Our services are not intended for individuals under the age of 18. We do not knowingly collect data from anyone under this age.

11. Changes to This Policy

We reserve the right to update this Privacy Policy at any time. Changes will be posted on our website with an updated "Effective Date." Continued use of our services implies your acceptance of the updated policy.

12. Contact Us

If you have questions or concerns regarding this Privacy Policy or your personal data, please contact:
📧 contact@socialsbymendes.com